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Bridging innovation and reality in AI-driven customer experience

As the pharmaceutical world undergoes a digital transformation, artificial intelligence is at the forefront of reimagining how we engage with customers—patients, healthcare providers, and other stakeholders. But as we navigate this new landscape, critical questions emerge: Can AI truly deliver a personalized, seamless, and empathetic customer experience in a highly regulated industry? Or is it a promise that remains just out of reach?

The Digital Pharma Summit 2025 provides a unique platform to unpack these questions, share insights, and foster collaboration. Over the course of this summit, you will hear from visionary leaders, engage in thought-provoking discussions, and discover cutting-edge technologies shaping the future of AI in pharma. Together, we will assess where the industry stands today and chart a path toward transforming customer experiences into tangible, meaningful realities. Let us embark on this journey to explore the potential of AI in revolutionizing how we connect, engage, and innovate. Welcome to an event that promises to be both thought-provoking and transformative!

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Speakers

Chris Wade

PM Society

Chris Wade

Member of the Patient Engagement Interest Group

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Jean-Sébastien Struyf

Mediquality

Jean-Sébastien Struyf

Senior consultant Life Sciences Industry

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Julien Delpech

Invivox

Julien Delpech

Managing Director

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Caroline Chataing

Sanofi

Caroline Chataing

Scientific Engagement and Medical Transformation Lead

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